Disastrous tech update wipes out thousands of Samsung users’ phones and leaves them with nothing but a blank screen – as electronics giant issues urgent warning
- Routine software update causes Samsung smartphones to crash and freeze
- Samsung customers told factory reset is the only way to fix the glitch
- Tech giant claims customers only in South Australia affected
Samsung users are being warned to avoid updating software on their phones after thousands of Australians were left with nothing but a blank screen.
Concerns are growing over Samsung’s latest routine update as smartphone owners said their phones were ‘wiped’ after running the software.
Angry customers lined the streets outside Samsung’s customer service center in Adelaide on Tuesday, demanding their phones be fixed.
Thousands of Samsung users have been left with nothing but a blank screen after running a regular software update released by the tech giant
Faulty updates have phones stuck on the start-up screen showing the Samsung logo and the only way to fix the glitch is by factory reset.
Factory reset means that any precious photos, contacts, tasks and data that is not backed up will be erased from the device and lost forever.
One unfortunate Samsung user has been left out of his phone since New Year’s Day because service centers were closed over the long weekend.
‘New Year’s Day I woke up and it said an update was available, so stupidly I did and that’s all I got [blank Samsung screen] Since then,’ she told 7news,
‘I’m missing a lot of photos, mainly of grandchildren and contacts. I have to track all my contacts again.
Another upset Samsung customer said he lost a year’s worth of memories after accidentally updating the software on his phone.
“Not being super tech savvy, unfortunately, I haven’t backed anything up,” she said.
‘So I’m missing all my 2022 photos because nowadays I take everything on my phone.’
A faulty update has phones stuck on the start-up screen showing the Samsung logo and the only way to fix the glitch is a factory reset – meaning anything not backed up will be lost (pictured, outside a Samsung service center in Adelaide frustrated customer)
Tech expert Richard Pascoe said the software glitch came at the worst possible time for the technology giant.
‘Worst ever for the company, I think Samsung will be disappointed with this,’ Mr Pascoe said.
‘We are expecting a new premium Samsung phone to come out any week now and people lose faith in the brand when such things happen.’
Mr Pascoe urged Samsung users not to update their devices until the tech giant is confident the bug has been fixed.
Samsung (pictured) insists it is aware of the faulty software and is working towards a solution, although the update is still available to customers nationwide
Samsung Australia told Daily Mail Australia that it is aware of the problem and is working towards a solution, and claims that only Samsung users in South Australia are affected.
Samsung said, ‘Samsung has received reports from customers of a problem when updating their phones.’
‘At this time, these reports are from customers located in South Australia only.
‘We are continuing to investigate the matter.’
The tech giant is urging any customers who have updated and are experiencing the glitch to contact their local Samsung service centre.
Despite reports of glitches, notifications for the latest software update are still being sent to Samsung users across the country.
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